Cookies Policy

1. What Are Cookies?

Cookies are small text files containing small amounts of information which are downloaded and stored on your computer, tablet, mobile phone, or other device when you visit or use our website and platform.

They help our systems recognize your device, remember your preferences, keep your session secure, and allow offline capability to work seamlessly.

2. How We Use Cookies

We use cookies and similar technologies to ensure that AvailTrace operates securely, quickly, and reliably. Specifically, cookies are used for:

• Ensuring secure, authenticated multi-tenant access to your pharmacy's database and records
• Remembering your preferences, such as custom language choices or dense table layout styles
• Supporting critical administrative, stock control, and checkout operations
• Measuring anonymous site traffic and performance to help us optimize speed on low-cost Android phones
• Facilitating our client-side offline queue system

3. Types of Cookies We Use

We categorize the cookies used on our website and web applications into the following distinct categories:

• Strictly Necessary Cookies: Essential for you to log in, navigate the platform, and access secure pharmacy workspaces. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (such as dense table settings or local device preferences) to provide an optimized, personalized experience.
• Performance and Analytics Cookies: Collect completely anonymized information about how our marketing website is used, helping us identify and fix performance bottlenecks.
• Security Cookies: Help verify user identity, prevent fraudulent use of login credentials, and protect multi-tenant pharmacy data.

4. Offline Storage and IndexedDB

Because AvailTrace is optimized for Nigerian community pharmacies working under unreliable internet conditions, we rely heavily on client-side sandboxed storage technologies (specifically IndexedDB and localStorage) to enable seamless offline-first operation.

These client-side databases act like advanced cookies, temporarily and securely caching your stock, sales, and transaction logs locally on your browser. When your connection is restored, this data is synchronized automatically with our secure cloud servers. This local state is vital for operational continuity and is kept secure using client-side WebCrypto AES-GCM encryption.

5. Third-Party Cookies

We may utilize trusted third-party providers (such as web performance, security, and technical support services) which may place their own cookies on your browser to support features on our website.

We do not allow these third parties to collect personal data or use this data for marketing or advertisement targeting. Their cookies are strictly governed by our strict confidentiality agreements and security baselines.

6. Your Cookie Choices

You can manage, restrict, or block cookies through your web browser settings. Most browsers allow you to block all cookies, block only third-party cookies, or clear cookies when you close your browser.

Please note that since essential cookies are critical to authorizing and securing your pharmacy workspace, disabling them will prevent you from logging in and using the AvailTrace platform.

7. Cookies and Nigeria Data Protection Act (NDPA)

In compliance with the Nigeria Data Protection Act (NDPA) and regulations set by the Nigeria Data Protection Commission (NDPC), we obtain your clear, explicit consent before placing any non-essential cookies (such as analytics cookies) on your browser when visiting our public website.

8. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our technologies or legal requirements.

The latest version will always display the updated date at the top of this page.

9. Contact Us

If you have questions about our use of cookies, please contact our Privacy & Compliance Team:

• AvailTrace Privacy & Compliance Team
• Email: cookies@availtrace.com
• Address: Lagos, Nigeria
• Phone: +234 (0) 800-AVAILTRACE